“Empathy” Why it matter’s in Business!
Jul 20, 2021
Empathy is an important ability for business success because it improves your capacity to communicate with others, to be part of a team, and to better your leadership skills.
Organizational Empathy: Moving beyond “customer-centric” to drive business success.
Empathy, defined as the ability to understand and share the feelings of another and to demonstrate that understanding is a core element of social interactions in the marketplace.
Business success depends on empathetic leaders who are able to adapt, build on the strengths around them, and relate to their environment.
When businesses fail, it is often because leaders have stopped focusing on understanding their environment intimately and instead stay insulated in their own operations.
Successful business leaders are receptive to disruption and innately aware of what is going on in their organizations both internally and externally.
(Resources: Forbes.com & entrepreneur.com)
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