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Conflict Resolution Skill’s

Aug 02, 2021

Conflict is a healthy, important part of any relationship, especially those in business.

It means that people are actively negotiating their needs and expectations with others, and that’s exactly what helps us stay happy with our workplace interactions.

Conflict resolution is the process by which two or more parties reach a peaceful resolution to a dispute.

The resolution of conflicts in business typically involves some or all of the following processes:

 1. Recognition by the parties involved that a problem exists.
 
2. Mutual agreement to address the issue and find some resolution.
 
3. An effort to understand the perspective and concerns of the opposing individual or group.
 
4. Identifying changes in attitude, behavior, and approaches to work by both sides that will lessen negative feelings.
 
5. Recognizing triggers to episodes of conflict.
 
6. Interventions by third parties such as Human Resources representatives or higher level managers to mediate.
 
7. A willingness by one or both parties to compromise.
 
The ability to resolve conflicts is often seen as a leadership trait.
 
People who can identify conflicts, acknowledge different opinions and build a consensus are valuable to many organizations.
 
They make it more likely for personal differences to be set aside so work can continue.
 
 
Resources by (blog.Hub spot.com)

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